DEVELOPING A CUSTOMER-CENTERED ELICITATION FRAMEWORK FOR YOUR SOFTWARE PRODUCT AND PARTNERS

What is Customer-Centered Elicitation?

Customer-centered elicitation means that a business requirements project starts with what the customer needs for its business, not with what a particular software solution is able to do.  Without this customer-centered bias, any sizable software solution takes on extreme risk in every delivery engagement - eventually ending up in litigation with clients.

A Solution-centered elicitation framework will ultimately end in a continuous state of discovery, unable to gain the detailed level of agreement on requirements needed to ensure successful completion.  The combined forces create requirements engagements which are more than 12 months long with customer momentum waning as each week passes.

Developing a Customer-Centered Accelerated Elicitation Framework

For software companies, Digital Mosaic develops a more streamlined and customer centric approach to eliciting requirements and isolating customizations necessary in implementation. Using this approach, we can help a software company reshape the way it executes on requirements extraction by:

1. Developing a customer-centric elicitation approach for your software solution which enables your consultants to isolate gaps between the customer-desired implementation and the current out-of-the-box application design in real time during elicitation sessions.
2. Develop a set of visual tools for the customer-centric elicitation of requirements.  These tools provide a stronger more consistently reliable framework for extracting business requirements to your group or partners who sell and implement solutions.
3. Leveraging Digital Mosaic’s requirements bid management practices to forecast the length of time needed for the extraction of requirements to an accuracy of +/- a few days .
4. Compressing the time needed to do requirements, and the precision of the customization specification, by a factor of 3.
 

Digital Mosaic’s approach enables your firm to more specifically determine the quality of requirements gathering associated with your solution and ensure that partners who implement your solution achieve a competitive advantage when working within your software environment.